Free delivery in the GTA for orders over $1800 before tax
You have a window of 7 days from the date of receiving your product to request a return. To be eligible for a return, your item must remain in its original condition, unworn, unused, with tags attached, and in its original packaging. Proof of purchase, such as the original receipt, is also required.
To begin the return process, please reach out to us at [email protected]. Upon acceptance of your return, we will furnish you with a return shipping label and comprehensive instructions on where and how to send your package. Kindly note that returns sent without prior authorization will not be accepted. Customers are responsible for the return shipping costs, as return shipping fees are non-refundable.
Upon receipt of your order, please inspect it promptly. If you discover any defects, damages, or if you have received an incorrect item, please notify us immediately. This allows us to address the issue swiftly. Please note that returns or exchanges are not accepted for products damaged by the customer.
Certain items are not eligible for return including custom-made products (such as special orders or personalized items). Should you have any queries regarding the eligibility of your item for return, please contact us directly. Regrettably, we are unable to accept returns for sale items or gift cards.
For a swift resolution, we recommend returning the item you wish to exchange. Upon acceptance of the return, you can proceed with a separate purchase for the desired item.
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please be aware that it may take several business days for the refund to be processed and reflected in your account. To qualify for a refund, the product must be returned in its original undamaged packaging and in unused, like-new condition. Customers are responsible for return carriage costs, and we require the original receipt for all returns or exchanges.
All returns or exchanges must be initiated within 7 days of purchase. After this period, we are unable to accept returns or exchanges. Special orders or clearance items are non-returnable, as are damaged or used products.
At Aihome, we offer installation services for all products sold in our store. Our skilled technicians ensure seamless setup, so you can enjoy your purchases worry-free.
